Terms of service

The agreement

The agreement is between Vantra and the organisation whose account you use. If you accept these terms on behalf of an organisation, you are confirming you are allowed to.

Accounts

• Accounts are for named people. Do not share credentials — attribution in an event log is only worth something if it is accurate.
• The account owner controls who has access and what they can see, and is responsible for removing people who leave.
• Owners are required to hold a second factor on their sign-in.
• Tell us promptly if you think an account has been compromised.

What you may not do

• Use the product to hold records you have no lawful basis to hold.
• Attempt to defeat the append-only controls, the audit trail or another customer's isolation.
• Resell access, or use the product to build a competing service.
• Upload malicious code, or use the product to harass or unlawfully profile an individual.

The record

Log entries are append-only by design and this is enforced in the database. Corrections are added as signed, timed amendments, and closing an event locks its log permanently. That applies to you, and it applies to us. Do not adopt Vantra expecting to be able to change what was written on the night.

Availability and support

We aim for the product to be available whenever an event is running, and we schedule maintenance away from typical event hours. Offline working means the log keeps running on the device if the connection or the service is interrupted, and entries sync in order when it returns. We do not offer a contractual uptime figure while the product is in early access; if you need one, ask us before you sign and we will agree it in writing rather than publish a number we have not committed to.

Fees

Fees, the billing period and any trial are set out in your order. Fees exclude VAT. We will give at least 30 days' notice before a price change takes effect at renewal.

Your data and getting it out

Your data is yours. You can export the full log, check records, registers and debrief packs at any time, in Excel with real dates and figures, without asking us. On termination you keep export access for 30 days, after which we delete the data on the schedule you set or on your instruction. There is no charge to leave.

Liability

Vantra is a record-keeping tool. It does not make operational decisions, and it does not replace your own safety management, your licence conditions or your professional judgement. Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot be limited by law. Subject to that, neither party is liable for indirect or consequential loss, and our total liability in any twelve month period is limited to the fees paid in that period.

Ending it

Either party may end the agreement at the end of a billing period. We may suspend access immediately for non-payment after notice, or for use that breaks the acceptable use section above. We would rather email you first, and normally will.

Law

These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.